For two decades, Dr. Matthew Champagne has influenced survey and feedback practices in learning organizations worldwide as a researcher, university professor, author, serial entrepreneur and in-demand speaker. He has authored more than 75 articles, books and how-to guides with practical solutions for creating high-quality feedback tools and processes that have now been implemented at more than 600 organizations across the globe.

Doc Champagne talks about effective engagement for webinar events and surveys. He talks about the psychology behind grabbing and maintaining people’s attention, and his 9 principles of customer feedback!