Stacy Sherman is a professional speaker and advisor dedicated to helping businesses 2X their income from existing customers, fueled by a valued workforce. She achieves this through a proven Heart & ScienceTM Loyalty model, merging 25+ years of CX and Marketing roles at reputable brands like Liveops, Verizon, Schindler Elevator, Wilton Brands and AT&T. Her expertise is further enriched by an MBA and certifications in Customer Journey Management.
Stacy talks about her transition from corporate to entrepreneur, customer service and experience, communication, and much more!
In This Episode, You'll Learn about...
- From corporate to self-employed
- Difference between customer service and customer experience
- Onboarding
- Customer journey mapping
- Client success management
- Just ask
Links and Resources
ADDITIONAL RESOURCES YOU MIGHT ENJOY
- On-demand Briefing: “Elevate Your CEO Brand”
- Get your Do It! Marketing Manifesto
- NEW BOOK! Buy Do It! Selling and get all the bonuses and companion tools here