Motivational speaking podcast: Today’s episode features a man with an interesting perspective on dealing with critics and unsatisfied customers! Jay Baer is a Certified Speaking Professional, renowned business strategist, best-selling author, and consultant who focuses his clients towards using technology as an advantage in marketing and customer service.
In This Episode, You'll Learn...
- Customer acquisition vs customer retention
- How the customer service environment has changed with technology
- Benefits of answering EVERY customer complaint
- Why the money is in the audience
- Great examples of the “Hug Your Haters” philosophy
Links and Resources
- Jay’s website
- Talk Triggers
- Jay’s book: Hug Your Haters
- Where to find Jay: LinkedIn, Twitter and Facebook
- “Consulting Revenue Roadmap” Advanced Masterclass
- Action Guide: 6 Keys to Rapidly Grow Your Speaking-Driven Business
- Join our online community: Thought Leadership Marketing
- Book a Confidential Speaker Strategy Session
